HOW IT WORKS
Once you have completed your purchase of an artwork through the website, we will immediately begin the process of getting your purchase to you.
If the artwork is in stock we will pack and ship it immediately. If it is a limited edition or open edition print, it may need to be printed and, if necessary, framed before dispatch.
Sometimes the artwork is stored with the artist. In that case we will contact the artist immediately to arrange shipment directly from them to you.
You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped.
CAN I COLLECT AN ARTWORK IN PERSON?
It depends on where you live and where the particular artwork is located. Most of the works sold on this website are located at Mirage Gallery, 88 Hay Street, Subiaco WA 6008.
Some of the artworks are stored with the artist, if this is the case then it will be shipped to you directly.
If the work is on our premises and you are able to collect it in person, you are more than welcome to by prior arrangement. Just send an email to mark@miragegallery.com.au letting us know you want to pick up in person. If this is possible we will let you know when it will be available.
In the case of a pop up exhibition we do ask that anything purchased during the exhibition be collected at the end of the exhibition or we can ship it to you.
INTERNATIONAL DELIVERIES?
Yes we do! Australia Post international shipping costs are calculated during the checkout process.
CAN MY ORDER BE DELIVERED TO A P.O. BOX?
Yes, as long as your PO Box can accept parcels. If delivery to the PO Box is not accepted and returned to us, you are responsible for the cost to re-ship to a valid address.
INCORRECT ADDRESS
If you supply us with an incorrect address (i.e. the unit number is missing), and the item is returned, then you will be responsible for paying for re-delivery of the item. Please check the order confirmation email you receive to make sure the shipping address is correct.
DOES SOMEONE NEED TO BE HOME FOR DELIVERY?
Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as we use a secure courier who requires a signature as proof of receipt.
Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. We are unable to redirect orders once items have been dispatched.
DOES YOUR POSTAGE FEE INCLUDE INSURANCE?
Yes, freight costs include insurance.
WHAT IF DAMAGE OCCURS DURING SHIPPING?
We will pack the artwork using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, let us know immediately via email including a picture showing the damage if possible.
RETURNS
We want you to be completely happy with your purchase. If the artwork you received does not meet your expectations, we have a seven day cooling off period.
Within this time you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return it.
Shipping and insurance of the artwork back to us is at your own expense. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.
See our Returns Policy page for more details.